Privacy Policy

Information We Collect and Use

We collect information you provide, including your name, contact information, service address, payment details, messages, and communication consent. We use it to provide cleaning services, schedule appointments, process payments, communicate with you, and operate our business.

SMS Opt-In Data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. SMS opt-in data and consent will not be sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes. This no-share restriction applies to text-messaging originator opt-in data and consent. 

Permitted Sharing

We may share other necessary information with service providers that support scheduling, communications, payments, hosting, and customer service; when required by law; or with your consent.

Data Security

We use reasonable administrative and technical safeguards to protect your information, but no system is completely secure.

Data Retention

We retain information only as long as needed to provide services, operate our business, and meet legal obligations.

Your Rights

You may request access to, correction of, or deletion of your information by contacting us. We may verify your identity and retain information when legally required.

Policy Updates

We may update this policy by posting the revised version on this page with a new effective date.

Contact Us

Rachel’s Nextdoor Cleaning
rachelsnextdoorcleaning@gmail.com
(805) 765-1806

Terms of Service

Explicit Consent

Rachel's Nextdoor Cleaning will use your email address to send you marketing and promotional offers. By checking this box, you consent to receive these communications. You may unsubscribe at any time.

By using our service, you agree to the following:

You are at least 18 years of age.

You have read and agree to our Terms of Service

You consent to our collection and use of your personal data as described in our Privacy Policy

Opt-Out Instructions

We use the standard keywords, such as STOP, CANCEL, UNSUBSCRIBE, QUIT, and END. We will send a final confirmation message upon an opt-out request, but no other messages after that.

Opt back in (Rejoining)

Re-enrolling

If you previously opted out, you can choose to re-enroll at any time. To do so, simply visit your account settings page and click the "Re-enroll" button. By re-enrolling, you agree to the current terms and conditions. Your re-enrollment will be effective immediately, and you will once again be eligible.

Message Details

Program Name and Description: Clearly identify the sender and the types of messages a user can expect.

Message Frequency: Disclose the expected frequency of messages, whether it's "4 messages per month" or "message frequency varies."

Message and Data Rates May Apply

Prohibited Content

Rachel's Nextdoor Cleaning will not engage in sending illegal, misleading, or deceptive content. This can include, but is not limited to, content related to hate speech, fraud, or illicit goods.

Disclaimers

Carriers are not liable for delayed or undelivered messages.

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no representations or warranties of any kind, whether express, implied, or statutory, regarding the Service. To the fullest extent permitted by law, we expressly disclaim all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

Rachel's Nextdoor Cleaning is not liable for any delays, interruptions, or failures of the Service caused by factors beyond our reasonable control, including but not limited to, natural disasters, acts of government or military, acts of public enemies, war, riots, strikes, power outages, network outages of third-party providers, or equipment failures. We will make reasonable efforts to restore the Service as soon as practicable.

Rachel's Nextdoor Cleaning may allow you to access or use services, content, or websites provided by third parties. We are not responsible for the content, privacy policies, or practices of any third-party services or websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services.

Rachel's Nextdoor Cleaning agrees to use the Service in compliance with all applicable local, state, national, and international laws and regulations. You further agree that your use of the Service, and any content or data you provide, shall at all times comply with the generally accepted practices and standards of the house cleaning industry, including but not limited to HIPAA for healthcare, PCI DSS for e-commerce.

Rachel's Nextdoor Cleaning warrants that the Service will be provided in a professional and workmanlike manner, in accordance with the standards of care and skill generally observed by reputable providers of similar services. Our commitment to these standards is in addition to, and not a replacement for, any specific legal or regulatory obligations that we must meet.

Rachel's Nextdoor Cleaning acknowledges that our compliance with these standards is conditional on your adherence to the acceptable use policies and other terms set forth in this Agreement. We reserve the right to audit your usage and, in the event of any non-compliance, to suspend or terminate your access to the Service.

Rachel's Nextdoor Cleaning agrees to comply with all applicable laws, regulations, and rules in connection with your use of the Service. You are solely responsible for ensuring that your use of the Service is in compliance with all relevant laws and for any content you provide. You may not use the Service for any unlawful or prohibited purpose. We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation, reporting you to law enforcement authorities.

Rachel's Nextdoor Cleaning represents and warrants that our use of the Service will comply with all applicable federal, state, and local laws, rules, and regulations, including but not limited to, those governing data privacy and security, intellectual property, advertising, and consumer protection. You agree to use the Service in accordance with all relevant industry standards and best practices.

Rachel's Nextdoor Cleaning reserves the right, but have no obligation, to monitor your use of the Service and the content you provide to ensure compliance with this Agreement and applicable laws. In the event of any suspected violation, we may, in our sole discretion, suspend or terminate your account and report the matter to the appropriate authorities.

By using our Service, you agree to abide by all applicable laws and regulations. You are responsible for ensuring that your actions do not violate any laws. Any use of the Service for illegal activities is strictly prohibited.

Help Instructions: Reply with HELP to rachelsnextdoorcleaning.com