Information We Collect and Use

We collect information you provide, including your name, contact information, service address, payment details, messages, and communication consent. We use it to provide cleaning services, schedule appointments, process payments, communicate with you, and operate our business.

SMS Opt-In Data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. SMS opt-in data and consent will not be sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes. This no-share restriction applies to text-messaging originator opt-in data and consent. 

Permitted Sharing

We may share other necessary information with service providers that support scheduling, communications, payments, hosting, and customer service; when required by law; or with your consent.

Data Security

We use reasonable administrative and technical safeguards to protect your information, but no system is completely secure.

Data Retention

We retain information only as long as needed to provide services, operate our business, and meet legal obligations.

Your Rights

You may request access to, correction of, or deletion of your information by contacting us. We may verify your identity and retain information when legally required.

Policy Updates

We may update this policy by posting the revised version on this page with a new effective date.

Contact Us

Rachel’s Nextdoor Cleaning
Phone: (424) 395-3527
Email: rachelsnextdoorcleaning@gmail.com

These Terms of Service apply to the Rachel’s Nextdoor Cleaning website, estimate requests, customer communications, and cleaning services. By requesting or scheduling service, you agree to these terms. A written estimate, invoice, or other service agreement may contain additional terms and will control if it conflicts with these website terms.

Estimates and Pricing

Estimates are based on the information available when the property is reviewed. Pricing may change if the property’s condition, size, requested work, access requirements, or other circumstances differ materially from what was originally described.

We will discuss significant additional work or pricing changes with the customer before proceeding whenever reasonably practical.

Scheduling and Access

Appointments are subject to availability. Customers are responsible for providing safe and timely access to the property and informing us of access instructions, alarms, pets, hazards, fragile items, special surfaces, or other conditions that could affect the work.

Arrival times may occasionally change because of traffic, earlier appointments, emergencies, or other circumstances beyond our reasonable control. We will attempt to notify the customer of significant delays or scheduling changes.

Cancellations and Rescheduling

Please notify us as early as possible if an appointment must be cancelled or rescheduled. Any applicable cancellation fee will be disclosed before the service is booked or agreed to separately with the customer.

Customer Responsibilities

Customers should secure cash, jewelry, medications, sensitive documents, firearms, and other valuable or hazardous items before cleaning begins.

Customers must inform us about damaged, unstable, unusually delicate, or specialty surfaces and any required cleaning restrictions. We may decline work that presents an unsafe condition or falls outside the agreed scope of service.

Pets

Customers must tell us about pets at the property and take reasonable steps to keep cleaners and animals safe. We are not responsible for pets that escape when they have not been properly secured or when access instructions are incomplete.

Payment

Payment is due according to the estimate, invoice, or payment arrangement provided to the customer. Customers are responsible for providing accurate billing and contact information.

Damage or Service Concerns

Please report any damage or concern about a cleaning service as soon as reasonably possible so that we can review the matter. Reporting a concern does not automatically establish responsibility, but we will make a reasonable effort to investigate and address legitimate issues.

Text Messaging Terms

When you provide your mobile number and consent to receive text messages from Rachel’s Nextdoor Cleaning, we may send service-related messages concerning estimate requests, scheduling, appointment confirmations, arrival information, service changes, billing, and customer follow-up.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing cleaning services.

Reply STOP to opt out of automated text messages. After an opt-out request, you may receive one final message confirming that the request was processed. You may also revoke consent through any other reasonable method.

Reply HELP for assistance, call or text (424) 395-3527, or email rachelsnextdoorcleaning@gmail.com.

Wireless carriers are not responsible for delayed or undelivered messages. We do not sell or share SMS opt-in information or consent with third parties for their marketing purposes. Additional information is available in our Privacy Policy.

Website Information

We attempt to keep the website accurate and current, but website content may occasionally contain errors or become outdated. Service availability, scheduling, and pricing are not guaranteed until confirmed directly by Rachel’s Nextdoor Cleaning.

The website may contain links to third-party services. We are not responsible for the content, availability, or privacy practices of those services.

Privacy

Information submitted through the website or provided during customer communications is handled according to our Privacy Policy.

Changes to These Terms

We may revise these terms when our services or legal requirements change. Updated terms will be posted on this website with a revised effective date. Changes will apply prospectively and will not alter previously agreed service terms unless permitted by law and communicated appropriately.

Governing Law

These terms are governed by the laws of the State of California. Nothing in these terms limits rights that cannot legally be waived under applicable law.

Contact Us

Rachel’s Nextdoor Cleaning
Phone: (424) 395-3527
Email: rachelsnextdoorcleaning@gmail.com